Customer Journey Replay Tool

See What Your Customers See with the Customer Journey Replay Tool

The Customer Journey Replay Tool by Ecomnetics lets you watch how visitors interact with your Shopify store — in real time or through recorded sessions. By replaying every click, scroll, and movement, you can understand what customers experience, identify pain points, and make smart improvements that drive more conversions.

Whether visitors are getting stuck at checkout, ignoring key buttons, or dropping off on product pages, this tool helps you see exactly why — so you can fix it fast and optimize every step of the customer journey.

What’s Inside

• Real-time visitor session recordings to watch how customers browse and shop
• Click and scroll tracking for detailed insight into user behavior
• Funnel visualization showing where users drop off in your checkout or navigation flow
• Heatmap integration to visualize attention hotspots and engagement patterns
• Device and browser breakdown to spot design or performance issues
• Anonymized session playback for full privacy compliance (GDPR-friendly)
• Engagement metrics such as clicks, hover time, and scroll depth
• Error and rage-click detection to identify user frustration or broken elements
• Conversion journey reports to uncover which paths lead to successful sales

Why You Need It

• Understand your customers’ real experiences — no more guesswork
• Identify and fix friction points that stop users from completing purchases
• Improve website design and UX using real visitor behavior data
• Reduce cart abandonment and optimize checkout flow
• Enhance SEO and retention through smoother, more intuitive navigation
• Boost conversions by creating a more seamless customer journey

Perfect For

Shopify store owners, UX designers, and marketers who want to see how users actually interact with their store, improve site performance, and increase conversions.

Whether you’re optimizing your store layout or refining your funnel strategy, the Customer Journey Replay Tool by Ecomnetics gives you the visual insights you need to turn browsing into buying.

Use collapsible tabs for more detailed information that will help customers make a purchasing decision.

Ex: Shipping and return policies, size guides, and other common questions.